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Who can make a complaint to the Ombudsman?

Our offices are accessible from 9 am to 12 am on working days. If you wish to contact the Pensions Ombudsmanís office please do so via internet using the form available on our website or directly via the email address: complaint@ombudsmanpensions.be. You can reach us 24/7 by using the form or emailing us. Your request will be dealt with as soon as possible. Henceforth, only visitors who have made an appointment by phone or email beforehand will be admitted to the Ombudsmanís office.

Everyone who has a problem with or a complaint about a pension office which grants and pays out statutory pensions.

Previous to your complaint you have to contact the relevant pension office in order to solve your problem.

If, for any reason, you cannot contact the Ombudsman yourself, somebody else can do this on your behalf.

Give your representative a written authority in which you state that he or she may receive all necessary information.

Do you have to pay?

No, there is no charge for the Ombudsman’s services.

How to introduce a complaint?

You can write (complaint form) to the Ombudsdienst Pensioenen / Service de Médiation Pensions, W.T.C. III Bd. Simon Bolivarlaan 30 box 5, B-1000 Brussels

You can send us an e-mail. You will find here the very helpfull complaint form.

You can mail to the e-mail address complaint@ombudsmanpensions.be

You can phone between 9 a.m. and 5 p.m. at number ++32(0)2/ 274.19.80

You can visit the Office between 9 a.m. and 5 p.m. Please, make previously an appointment.

What information should you supply?

Give your name, your address an describe your problem as accurately as possible.

Refer to any previous contact with the revelant pension office.

Tell the Ombudsman in case you have started legal proceedings.

In 2012 the Pensions Ombudsman will be closed on the following days:

  • Monday, January 2, (New Year)

  • Monday, April 9, (Easter Monday)

  • Monday, April 30 and Tuesday, Mai 1 (labor day)
  • Thursday and Friday, Mai 17 and 18, (Ascension Day)

  • Monday, Mai 28, (Pentecost Monday)

  • Wednesday, August 15 (Our Lady Ascension)
  • Thursday and Friday, November 1 and 2, (All Saints Day, All Souls)

  • Thursday and Friday, November 15 and 16, 2011 (Feast of the King)

  • On Monday, December 24, 2011 until Wednesday, January 2, 2013